Privacy and
cookies policy


The privacy and cookies policy relates to and explains how we collect, register and use your personal data when you visit this website. CentralPay cares about data protection and records all Personal Data in a secure manner, using said data solely in accordance with the law. We use the Personal Data collected to ensure we provide you with pertinent information and improve your experience when you browse our website.

In using the website, you acknowledge that you have read, understood and approve this confidentiality policy and that you authorise CentralPay to use your Personal Data as indicated below. If you are not sure if this is the case, please do not continue to browse this website.

The policy is reviewed and may be corrected on an annual basis or whenever a regulatory change should so require.

What is personal data ?

Personal Data is information about you, which helps to identify you. For example, personal data may include (without being limited to) your name, company information, e-mail address or telephone number.

Data collection

CentralPay automatically collects information when you access the website. We use this information to understand how we can improve your customer experience and identify where potential users may find difficulties in using the website, or fail in the process of signing up for the services.

Information is collected in various ways

Personal Data is collected and recorded when you visit our website, fill in request forms on the website or contact us by phone or e-mail. If you provide Personal Data on behalf of a third party, for example, another director of your company, you certify that you have their authorisation to share their Personal Data with us and that you have informed them of this policy.

CentralPay may also take measures to verify the Personal Data you provide. This may involve contacting third parties such as credit reference agencies, information providers, web analytics suppliers and other commercial service providers and the downloading of the Personal Data they hold.

Use of the data

Your personal data may be used in several ways, as indicated below. However, we will always ask for your prior explicit or implicit consent before doing so.

  1. To provide you with information in relation to the services we offer, or
  2. To help us to improve the user experience or the website, understand customers’ requests and determine whether or not we can offer you the required service, or
  3. To provide you with all the services you have requested.

We may make your personal data available to third parties, but only in the exceptional cases cited below.

  1. To contribute to the application of the law and legal disclosure as part of inquiries in relation to fraud or money laundering in the event of doubt regarding suspicious activity, or
  2. In the case of legal obligation, in response to a court order, mandate or any other competent legal instrument.

Rights of persons (Art.16 to 20 of the GDPR)

If you have any questions regarding the personal data protection policy or to exercise your rights, do not hesitate to contact us by email at the following address: or by post to the address: CentralPay – 19 rue edouard vaillant – 37000 Tours

Use of cookies

CentralPay uses cookies to target the activity that takes place on its website and improve the user experience. Cookies are data files installed on the user’s computer and enable CentralPay to know which pages you look at and what type of terminal you are using and know your preferences such as your preferred language, for example.

You can see a list of the cookies used by CentralPay at the bottom of this page.

You can disable cookies by changing your browser settings. You will find useful information on this subject on the about cookies page.

Changes to this policy

CentralPay may change this policy at any time. Whenever the policy is changed, an updated version will be published on the website.

Cookies used

A list of the cookies used by CentralPay together with the purpose and category of each one can be found below.

To collect information on the way the site is used, know which pages are visited and how much time is spent on each and what types of error message are generated. All the data collected is grouped together and is therefore anonymous.

Necessary cookies

Cookie name Purpose Peristent or session
accounts Lists User accounts Persistent
livemode Determines dashboard User mode Session
session Provides a unique session identifier for dashboard Users Persistent
machine_identifier Provides a unique session identifier for authentication Persistent
viewedApplePay Retains ApplePay settings Persistent
country Sets a country code as determined by IP address Persistent
lang Sets a language code Persistent
last-used-checkout-name Customises content for Checkout Users Session
cid Sets a value to track User metrics Persistent

Third Party Cookies

Cookie name Purpose Opt out link
Google Used for analytics and service improvement
MixPanel Used for analytics and service improvement

Data Security

We implement all necessary security measures to protect your Personal Data against unauthorized access and disclosure, modification, damage or destruction of the data we hold. To this end, CentralPay and its technical and hosting service providers have deployed appropriate measures to ensure the integrity, confidentiality and security of your Personal Data. Finally, we inform you that your Personal Data is stored on servers located in France.

Data retention

The data collected on the website is kept for a maximum of 12 months for anonymous contacts, after the last activity on the website by the person. On the other hand, for identified contacts, the data collected on the site are kept for a maximum period of 36 months. At the end of these periods, all data relating to the person are deleted. Details: When you are a Customer or Partner of CentralPay, the data processed for the purposes of managing the relationship between the customer and CentralPay (surname, first name, postal address, e-mail, etc.) are kept for the duration of the contract, and 36 months after its completion, except for specific legal constraints. When you are a Prospect of CentralPay, your data is kept for 12 months from the last contact you had with CentralPay, except for specific legal constraints; At the end of this period, they are deleted on all media and backups. When you apply for a job at CentralPay, your application data is kept for 24 months, unless you are hired as part of the company’s workforce.